Question 1

How do I create an account?

Accepted Answer

Click "Get Started" or "Sign In" in the top right, choose "Create Account", enter your email and password, and verify your email. The whole thing takes under 60 seconds.

Question 2

How can I reset my password?

Accepted Answer

Choose "Forgot Password" on the sign-in screen. We email a reset link to the address on file.

Question 3

Can I have multiple Spaces?

Accepted Answer

Yes. You can create and manage multiple Spaces from your dashboard; each Space has its own branding, products, and settings. The number of Spaces depends on your plan.

Question 4

How do I delete my account?

Accepted Answer

Contact support at   dukiex@charleex.com   and we'll walk you through the closure flow.

Question 5

What is a Space?

Accepted Answer

A Space is your branded home on Crownerr. It hosts your shop, discussions, livestreams, bookings, memberships, and ads in one place, with one customer record across all of them.

Question 6

How do I create a Space?

Accepted Answer

Open your dashboard and click "Create Space". You'll be guided through choosing a name, subdomain, and initial branding.

Question 7

Can I customise my Space?

Accepted Answer

Yes. Logo, colours, fonts, and layout are configurable from your Space settings under "Branding".

Question 8

Can I invite team members?

Accepted Answer

Yes. From "Members" in the Space dashboard you can invite people and assign roles.

Question 9

What can I sell?

Accepted Answer

Physical products, digital products, subscriptions, services, bookings, courses, and member-only content. Every Space ships with the catalogue switched on.

Question 10

Can other people sell on my Space?

Accepted Answer

Yes — that's the multi-seller module. You set the commission rate; they handle stock and fulfilment.

Question 11

How do payments work?

Accepted Answer

Payments run through Stripe. From the dashboard, connect your Stripe account in "Selling Setup"; payment availability depends on Stripe verification, country support, risk checks, and seller eligibility.

Question 12

What fees does Crownerr charge?

Accepted Answer

Free Spaces pay a 6% Crownerr platform fee on eligible paid revenue. Paid plans lower it — Creator is 3% and Studio is 0% — with higher Space limits. Processor fees, taxes, refunds, chargebacks, and currency conversion may still apply. See the   pricing page   for the current numbers.

Question 13

What payment methods do you accept?

Accepted Answer

Major credit and debit cards supported by Stripe in your country, plus eligible local payment methods.

Question 14

Is my payment information secure?

Accepted Answer

Yes. Payments are encrypted and processed by Stripe; we never store card numbers on our servers.

Question 15

When do I get paid?

Accepted Answer

Payouts settle to your Stripe account on the schedule you configure there — typically 2–7 business days after a sale.

Question 16

How can I monetize my Space?

Accepted Answer

Product sales, memberships, paid posts, paid livestreams, ad revenue share, multi-seller commissions, and referral revenue where available and eligible. You can combine multiple modules as your Space grows, but no ad or revenue module guarantees earnings.

Question 17

How do memberships work?

Accepted Answer

Create tiers with monthly or yearly billing. Each tier can unlock private posts, group chats, livestreams, or product discounts.

Question 18

Can I run ads on my Space?

Accepted Answer

Where available, yes — that is the ad revenue share module. You curate the ad categories, and we handle the inventory side. Eligibility, advertiser demand, audience geography, traffic quality, validation checks, and rollout rules apply; ad revenue is not guaranteed. You can switch the slot off at any time.

Question 19

How much can I earn from third-party sales?

Accepted Answer

Where multi-seller commerce is enabled, you set the commission rate on third-party sales in your Space. The split happens at the payment processor; no manual transfers.

Question 20

How do I contact support?

Accepted Answer

Through the   contact page   or by emailing   dukiex@charleex.com . We aim to reply within a couple of business days.

Question 21

Is there a free plan?

Accepted Answer

Yes — the free plan lets you explore the core Space modules and supports one Space within the current free-plan limits.

Question 22

Can I use my own domain?

Accepted Answer

Yes, custom domains are available on paid plans. Connect a domain from your Space settings.

Answers to the questions that come up most.

Account

Space

Selling

Payment

Monetization

Other

Have a question?

The fastest way to find out is to start — free.

Answers to the questions that come up most.

Account

01How do I create an account?

02How can I reset my password?

03Can I have multiple Spaces?

04How do I delete my account?

Space

01What is a Space?

02How do I create a Space?

03Can I customise my Space?

04Can I invite team members?

Selling

01What can I sell?

02Can other people sell on my Space?

03How do payments work?

04What fees does Crownerr charge?

Payment

01What payment methods do you accept?

02Is my payment information secure?

03When do I get paid?

Monetization

01How can I monetize my Space?

02How do memberships work?

03Can I run ads on my Space?

04How much can I earn from third-party sales?

Other

01How do I contact support?

02Is there a free plan?

03Can I use my own domain?

Have a question?

The fastest way to find out is to start — free.